• extensive experience in developing web sites and performance support tools including:
  • Web Based Help Systems and Tutorials: four years experience
  • On-line Help Systems for Windows Based Applications: four years experience
  • Computer Based Training (CBT): five years experience
  • Methods and Procedures: five years experience
  • Instructor-led and Self-paced Training Materials: four years experience
  • Web site development: six years experience
• over ten years experience using human factors principles in designing interfaces for web sites and performance support tools
• a proven record of projects completed in an environment that required the ability to meet demanding schedules.
  

• Sobell Guitars section of the Martin Simpson website.
• Logo for Simplify Technology, Inc. at www.simplifytechnology.com
• Web interface for three CompuServe forums
• Newsletter covering the happenings on nine CompuServe forums (Note: Since the newsletter is no longer being published, you can view the archives here.)
• Guided Tour for the AT&T Business Services (ABS) Information Warehouse

Developed instructor and participant materials for Virtual Corporation’s Business Continuity Maturity ModelSM Assessment and Sustainable BC Program Launch instructor-led training courses. This included PowerPoint slides, Participant Workbooks, handouts, training exercises, test questions and job aids.

Main Technologies Used: Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Visio, Jasc Paint Shop Pro, and Training Development/Delivery Methodologies and Processes.

Avaya Inc. (IT), Somerset, New Jersey
Consultant: Web Developer

Designed, coded and tested intranet web sites to comply with Avaya's corporate web standards. This included developing the front end interface, as well as publishing tools for clients use in updating their site. The sites used asp technology to read from and write content to a SQL 7 database. Updated and maintained the www.avaya.com and www1.avaya.com sites by uploading html pages with SSH Secure Shell and Interwoven TeamSite. Made minor edits to html pages using the VI editor on a UNIX server.

Main Technologies Used: ASP, VBScript, HTML, DHTML, CSS, JavaScript, SQL Server 7, Microsoft Visual Interdev, Interwoven TeamSite, Jasc Paint Shop Pro, Adobe Photoshop, and Human Factors Design Principles.

Designed, coded and tested Product Support area on Merrill Lynch's Private Client Architecture web site. This intranet site provided detailed documentation, downloadable installation files, online testing tools, knowledge base search and other tools for all of the products supported in DTT.

Main Technologies Used: ASP, VBScript, HTML, DHTML, CSS, SQL Server 7, Microsoft Visual Interdev, Jasc Paint Shop Pro, Visio, and Human Factors Design Principles.

Designed, wrote, coded and tested on-line help system for Merck's Knowledge Management Document Repository. This web-based application provided authorized users with access to documents written by MRL scientists. Wrote system test plans and system design specifications for the application. Designed, coded and tested other internal web sites.

Main Technologies Used: HTML, Microsoft Front Page, Jasc Paint Shop Pro, Adobe Photoshop, Visio, Documentum, and Human Factors Design Principles.

Designed, wrote, coded and tested on-line help systems, interactive training, and user guides for Intranet, Windows, and UNIX based applications. Project led development, including defining the scope of the project, identifying resources, and preparing time and cost estimates. Acted as subject matter expert for documentation and technical aspects for the team.

Main Technologies Used: CBT/On-line Help/WBT Development Methodologies and Processes, Human Factors Design Principles, Authology, Microsoft Word, RoboHELP, Doc-To-Help, Microsoft PowerPoint, HTML, Microsoft Front Page, and Jasc Paint Shop Pro.

Developed Methods and Procedures for AT&T's consumer account inquiry centers. Interfaced with local exchange company representatives during AT&T’s contract negotiations for the take back of account inquiry. Interfaced with the AT&T's Contract Management organization to resolve errors on bills rendered by the local exchange companies.

Main Technologies Used: Methods and Procedures Development Methodologies and Processes.

Implemented and administered procedures for end-users to access online applications. Interfaced with Data Systems to relay the security needs of the end-users.

Main Technologies Used: Methods and Procedures Development Methodologies and Processes.

Provided method and procedure changes to the Order Center end-users in the Western region for AT&T’s new order entry system. Conducted reviews of Order Center operations and developed needed corrective action programs. Developed and delivered Order Center training to the end-users.

Main Technologies Used: Training Development/Delivery Methodologies and Processes.

Developed instructor-led and self-paced training material using AT&T’s Training Development Standards. Planned and coordinated field tests and analyzed results. Updated training as methods and procedures changed. Adapted training to meet the needs of Mountain Bell.

Main Technologies Used: Formal Training Development Methodologies and Processes.